30 Second Rule

I have found that often I act too quickly. I am quick to jump in to solve any challenge, fix anything broken. While solving all of the problems in the world with my brand of wisdom makes me feel smart, it is not always the best for the other person. In attempting to change my reactionary behavior, I have a new rule. At the point when I want to jump into anything, I wait 30 seconds and then re-evaluate if my help is needed. It does not work for me to simply wait, I must replace action with action, so I count slowly to 30. Most issues resolve themselves in that 30 seconds. If the issue is not resolved, I jump in with a free conscience.

For example, if a colleague or client is late for a meeting, I will call. Often their phones are ringing as they walk in the door. A personal example is my husband's driving. I like to plan my lane changes; he changes when he is ready. Before politely reminding him of the exit, I count to 30. As a coach, I use this rule all of the time. As an objective outsider, sometimes a solution to the client's issue is as plain as day to me. If I tell what I see right away, many times the client cannot believe me because I am not "in the trenches," and often the process of solving the issue is what is more important than the actual answer they seek.

This is my rule, because I find that my pace is often quicker than others'. My make-up--and I like it because it drives my productivity--is high speed. I have often said, "I have two speeds: high and off." For someone who moves at a more even pace or someone with more patience, the 30-second rule would not make sense. Entrepreneurs and corporate movers and shakers are often like me, out to solve any problem that comes up. This is not good for your employees, if you want them to develop their skills and become more independent. Yes, they are going to be slower because they will not have the experience you do. Yes, they may make a mistake and yes, it might have a cost associated with it. But they will learn and they will discover their own abilities and may even have a boost in their self-confidence if they become one of the problem solvers.

There is one caveat, and that is discernment. There are situations where 30 seconds makes a big difference. As a leader, you have to know when the decision matters more than the development of another individual. If equipment will break if you don't stop the line now, or, of course, if someone could get hurt without your immediate involvement, then act right away. Otherwise, give the 30-second rule a try and see what happens. You might be impressed with how others come through.